Cancellation and Refund Policy – My Studymate

At My Studymate, we are committed to providing high-quality e-learning materials, notes, and digital resources to support your academic journey. Since our products are primarily digital in nature, special conditions apply to cancellations and refunds. Please read this policy carefully.

1. Cancellations

• Before Purchase Confirmation: Once the order is successfully placed and payment is confirmed, cancellations are not allowed as the materials are delivered digitally.
  
  

• Duplicate Orders: If you accidentally make a duplicate payment or purchase, please contact us immediately at contact@mystudymate.online. After verification, we will initiate the necessary adjustments.
  
  

2. Refunds

• Digital Products: As our materials (e-notes, PDFs, quizzes, online content, etc.) are non-returnable and instantly accessible, refunds are generally not applicable once the product has been delivered.
  
  

• Special Cases: Refunds may be granted only under the following circumstances:
  
  

  • You are charged but did not receive the product due to a technical error.
    
    

  • Duplicate payment has been made.
    
    

  • Unauthorized transactions, subject to verification.
    
    

In all cases, refund requests must be submitted within 7 working days of purchase.

3. Refund Process

1. Send your refund request to contact@mystudymate.online with the following details:
   
   

   • Order ID
     
     

   • Registered Email ID
     
     

   • Reason for refund request
     
     

2. Our support team will review the request.
   
   

3. If approved, the refund will be processed to your original payment method within 7–10 working days.
   
   

4. No Refund Situations

Refunds will not be issued if:

• You have already accessed, downloaded, or used the e-material.
  
  

• You request a refund after the specified period.
  
  

• Dissatisfaction with content quality, as samples/previews are provided before purchase.
  
  

5. Contact Us

For any concerns regarding cancellations or refunds, please reach out:

📧 Email: contact@mystudymate.online
🌐 Website: www.mystudymate.online

We value your trust and strive to provide you with the best learning experience.